Refund policy

We want you to love your Luminae piece. Because each artwork is printed and framed to order, we are unable to accept returns or exchanges for change of mind. All sales are final.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right at no cost to you. To report a damage or defect, contact us at support@vialuminae.com within 7 days of delivery with a clear photo of the damage.

How we resolve issues
If your item arrives damaged or defective we will offer either a full replacement or a full refund — whichever you prefer. You will not be required to return the damaged item.

Non-returnable items
As each piece is custom printed to order, we cannot accept returns for buyer's remorse, incorrect size selection, or change of preference. We strongly encourage you to review product dimensions carefully before purchasing.

Refunds
If a refund is approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at support@vialuminae.com.

Questions?
We're always happy to help. Reach us at support@vialuminae.com and we'll respond within 1–2 business days.